Shipping & Returns Policy

📦 Shipping Policy

We are committed to providing reliable and timely worldwide shipping for all our customers.

Processing & Shipping Time

  • Orders are typically processed within 2–4 business days (excluding weekends and public holidays).

  • Custom or high-demand products may require additional processing time. We’ll notify you if any delays occur.

Estimated Delivery Times

  • United States: 7–15 business days

  • United Kingdom / Germany / France: 8–20 business days

  • Australia / New Zealand: 8–20 business days

  • Canada: 10–20 business days

  • Other countries: 10–30 business days

⏳ Please note: Delivery times may vary due to customs clearance, local postal services, or unforeseen factors.

Shipping Fees

  • Shipping costs are calculated based on the weight, dimensions, and destination of the order.

  • Free shipping is available for qualifying orders over a specified amount (see product or checkout page for details).

Tracking Your Order

  • A tracking number will be provided via email once your order has been shipped.

  • You can track your package through our website or trusted third-party tracking platforms.

🔄 Return & Refund Policy

We want you to feel confident shopping with us. If something isn’t right, we’ll make it right.

Eligible for Refund or Replacement

(Claims must be submitted within 15 days of delivery)

You may request a refund or replacement if:

  1. The item arrived damaged or defective – Clear photos or videos are required as proof.

  2. You received the wrong item – Includes incorrect size, color, or model.

  3. The item was not delivered within the expected timeframe

  4. The package was lost in transit

🕒 All requests must be submitted within 15 days after the order is marked as delivered. Claims submitted later may not be accepted.

Not Eligible for Refund

  • Change of mind or accidental orders

  • Items that have been used, damaged by the customer, or are not in resellable condition

  • Certain hygiene-sensitive products (e.g., lingerie, personal care items) unless defective

  • Requests without valid proof (such as photos or tracking info)

How to Request a Refund or Replacement

  1. Contact us via email or live chat with your order number and issue description.

  2. Attach relevant photos, videos, or tracking screenshots.

  3. Our support team will respond within 1–3 business days.

  4. If approved, we will issue a refund to your original payment method or send a replacement item.

Return Instructions

  • We do not accept returns without prior authorization.

  • Please contact our support team before sending any item back. Returns sent to any address without approval will not be processed.

If you have any questions, don’t hesitate to contact our customer service team. We're here to help!