FAQ

1. When will my order be shipped?

We typically process and ship orders within 2–4 business days after payment is confirmed. You will receive a confirmation email with tracking details once your order has been shipped.

2. How long does shipping take?

Delivery time depends on your location. Estimated delivery times are:

  • USA: 7–15 business days

  • UK / Europe: 8–20 business days

  • Australia / New Zealand: 8–20 business days

  • Canada: 10–20 business days

  • Other countries: 10–30 business days

Please note that delays may occur due to customs, local holidays, or unforeseen logistics issues.

3. How can I track my order?

Once your order ships, you will receive a tracking number via email. You can track your shipment on our website or using third-party tools like 17track.net.

4. Can I change or cancel my order after placing it?

We begin processing orders quickly, so please contact us within 12 hours of placing your order if you need to make any changes. Once the order is shipped, changes or cancellations may not be possible.

5. What if my order arrives damaged or is incorrect?

If your item is damaged, defective, or not what you ordered, please contact us within 15 days of delivery. Provide your order number and photos/video of the issue. We will arrange a refund or replacement.

6. Do you accept returns?

We accept returns only with prior approval. Not all products are eligible for return (e.g., personal-use items). Please contact our customer support team first to check eligibility and get return instructions.

7. Who pays for return shipping?

If the return is due to our error (e.g., wrong or damaged item), we will cover return shipping.

If the return is due to personal reasons (e.g., change of mind), return shipping costs will be the buyer’s responsibility.

8. When will I receive my refund?

Refunds are issued to your original payment method within 3–7 business days after we confirm the return or approve the refund claim.

9. What if my package is lost or delayed?

If your package is lost or delayed beyond the estimated delivery time, please contact us. We will help track the shipment and, if necessary, offer a refund or reshipment.

10. Do you offer free shipping?

Yes! We offer free standard shipping for qualifying orders over a certain amount. Please refer to our shipping policy or product pages for specific details.